We only offer a refund policy. There is no return or exchange policy.
If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.
If your item does not arrive at all, file a claim in the time period for the service you used. Our packages are sent through Priority Mail so you must file a claim after 15 days and file before 60 days.
DO NOT SEND US BACK THE PRODUCT PACKAGE IF IT IS DAMAGED. Processing the claim requires it to be kept in its original form as received.
Our packages are insured by USPS where a claim may be filed for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
Contact us through the contact form at www.josephssteakhouse.com/contact
so we can begin the refund process and acquire the necessary documentation from you.
If your claim is approved you will receive a refund to the payment method used to make the purchase.
Refunds can take 9-14 business days to complete. Generally, the customers who completed the initial payment with Visa or Mastercard will see a pending transaction for the refund on their bank account around 1-3 days after the refund has been initiated. Keep in mind that the time frame to post a pending refund is ultimately up to the card-issuing bank.