We only offer a refund policy. There is no return or exchange policy.
If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.
If your item does not arrive at all, file a claim in the time period for the service you used. Our packages are sent through Priority Mail so you must file a claim after 15 days and file before 60 days.
DO NOT SEND US BACK THE PRODUCT PACKAGE IF IT IS DAMAGED. Processing the claim requires it to be kept in its original form as received.
Our packages are insured by USPS where the person who received it may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
To process the claim go to the following link and follow the instructions to start the process www.usps.com/help/claims.htm
We do not guarantee that your claim will be accepted by USPS
If you have any further questions, please don't hesitate to contact us at contact us through the contact form found at www.josephssteakhouse.com/contact